General terms and conditions of use of ONOMO webSite Glossary : Group: Refers to the group of companies owning and/or operating hotels under Onomo trademark in Africa, direct or indirect subsidiaries of AFRICAN HOTEL DEVELOPMENT Luxembourg, 4-6 Rue du Fort Rheinscheim, Luxembourg. Customer: Refers to any person having a commercial relationship with one or more of the Group’s hotels, User: Refers to any person using the services offered by the Group, Services: Refers to all the services offered by the Group’s hotels,

Article 1: The purpose the General Terms and Conditions of Use govern the use of the services of the Onomo webSite (hereinafter referred to as “the Site”). The General Terms and Conditions of Use (hereinafter referred to as “GTCU”) are the contract between Onomo Group and the User. Access to the Site must be preceded by acceptance of these GTCU. Access to this platform implies acceptance of the GTCU.

Article 2: Legal information : webSite is published by AFRICAN HOTEL DEVELOPMENT Luxembourg SAS, a Luxembourg company with share capital of €246,900,356.34, whose registered office is located at 4-6 rue du Fort Rheinsheim L-2419 Luxembourg. The responsible for publication and operation of the Site is Mr Julien Renaud – Telephone +212 (0)522223181. DHR Switzerland SARL, a company incorporated under Swiss law, is the international owner “ONOMO” trademark. The host of this Site is Mindfalls 2 Millegassel L2156 Luxembourg – Email : The use, access, consultation, transmission and all other forms of use of the services, content or functions of the Site imply the obligation to respect the GTCU.

Article 3: Access to the Site – Use of the Site : The Site provides free access to the following services: Consultation of Onomo offers; Purchase and reservation of services offered by Onomo Group hotels; The Site is accessible free of charge from anywhere by any User with Internet access. All costs necessary for access to the services (computer hardware, Internet connection, etc.) are the responsibility of the User. Access to member services is by means of a login and password. For maintenance or other reasons, access to the Site may be interrupted or suspended by the publisher without notice or justification. Users of the Site may use it only if they are 18 years of age or older and have the legal capacity to enter into an irrevocable contract (this Site is not available for use by minors). By using this Site, the User declares to be at least 18 years of age. Please note that the minimum age for reservations may vary from one establishment to another. For any questions regarding the minimum age for admission of an unaccompanied minor to a specific establishment, please contact the establishment directly before making the reservation. All content published on this Site is provided for informational purposes only. Some of the materials and information on this Site are provided by franchisees who retain control of the policies and procedures in effect at their locations. This Site is for your personal use only. Any commercial use of this Site is strictly prohibited without the prior written consent of AFRICAN HOTEL DEVELOPMENT LUXEMBOURG ®. This Site is to be used for legitimate reservations or purchases only. The User remain responsible for maintaining the confidentiality of its passwords, login and account information and remain financially responsible for any use of this Site by himself or anyone else using its password and login information. ONOMO reserves the right to terminate or restrict User’s access to any or all parts of the Site at any time without notice and without liability. The User may not use the Site: to make a false, fraudulent or speculative reservation or any other reservation in anticipation of demand ; post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. The User agrees not to attempt to pretend to be or to pass itself off as another person, whether an individual or a representative of any type of entity, moral or personal, including a representative of AFRICAN HOTEL DEVELOPMENT LUXEMBOURG ® or any other party providing services related to this Site. ONOMO endeavors to provide access to the Site 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond ONOMO’s control, and subject to any breakdowns and maintenance operations necessary for the proper functioning of the Site and services. Consequently, ONOMO cannot guarantee availability of the Site and/or services, reliability of transmissions or performance in terms of response time or quality. No technical assistance is provided to the User, whether by electronic or telephone means. ONOMO may not be held liable in the event of impossibility of access to this Site and/or use of the services. In addition, ONOMO may be required to interrupt the Site or part of the services, at any time without notice, all without the User being entitled to any compensation. The User acknowledges and accepts that ONOMO is not responsible for interruptions, nor for the consequences that may arise for the User or any third party as result of this interruption.

Article 4: Collection of data : For the purpose of the creation of the User’s account, the collection of information at the time of registration on the Site is necessary and mandatory. Users may consult the Personal Data Protection Policy. Some of the User’s data may be used by partner Sites, in particular booking Sites, which commit to ONOMO to respect the rules of personal data protection as enforced by applicable law and by ONOMO, to which the User consents.

Article 5: Restrictions on use of information : All information contained on this Site is the copyrighted property of ONOMO, or its subsidiaries or associated companies and/or third party licensors. No material from or any other Site owned, operated, licensed or controlled by ONOMO may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, but you may download one copy of the material on any single computer for your personal, non-commercial home use only, provided you keep all copyright and other proprietary notices intact. Trademarks, service marks, trade names and trade dress are all the property of ONOMO, its subsidiaries or associated companies and/or third party licensors. User may not frame or use framing techniques to enclose any of our trademarks, logos or other proprietary information (including images, text, page layout, or form) without our express prior written consent. User may not use any meta-tags or “hidden text” using our name, trade names or other proprietary information without our express prior written consent to electronically reuse or republish any ONOMO copyrighted material.

Article 6: Access and Interference : In connection with the use of this Site, User will not use any robot, spider or other automatic device, or manual process to monitor or copy the Site or the content or information contained therein without our prior express written consent. User agree not to use any device, software or program to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site. User agree not to copy, reproduce, alter, modify, create derivative works from, or publicly display any portion of the content of the Site without the prior written consent of the concerned third party.

Article 7: Cookies : During visits to the Site, a cookie may be automatically installed on the User’s browser. Cookies are small files deposited temporarily on the hard disk of the User’s computer. These cookies are necessary to ensure accessibility and navigation on the Site. These files do not contain any personal information and cannot be used to identify an individual. The information contained in cookies is used to improve browsing performance on the Site. By browsing the Site, the User accepts cookies. They can be deactivated via the browser settings.

Article 8: Limitation of ONOMO’s liability : The information and/or documents appearing on this Site and/or accessible via this Site are from sources considered to be reliable. The content of this Site may include technical inaccuracies or typographical errors. ONOMO may make changes or improvements at any time without notice, including after confirmation of a transaction. The contents of this Site are provided “as is” and without warranties of any kind, express or implied, to the fullest extent permitted by applicable law. ONOMO disclaims all warranties or merchantability and fitness for a particular purpose and non-infringement. ONOMO does not warrant that Site functions or access to content will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components. ONOMO does not warrant or make any representations regarding the use or the results of the use of the content of this Site in terms of its correctness, accuracy, reliability or otherwise. User (and not ONOMO) assume the entire cost of all necessary servicing, repair or correction. The above exclusion may not apply to User to the extent that applicable law does not allow the exclusion of implied warranties. User’s use of this Site is at its own risk. Electronic transmissions, including the Internet, are public media and their use is therefore public and non-confidential. Electronic Communications Privacy Act Notice: ONOMO make no warranties or representations as to the privacy or confidentiality of any communications or information transmitted to the Site or any linked web Site. We cannot be held responsible for the confidentiality of information, e-mail addresses, registration and identification information, disk space, communications, confidential or trade secret information or any other content transmitted over networks accessible to this Site or otherwise related to your use of this Site. ONOMO reserve the right to modify or cancel reservations if it appears that a customer has engaged in fraudulent, illegal or inappropriate activity, but disclaim any obligation to do so, and to prohibit or restrict User participation or use of this Site in the event of non-compliance with the conditions specified on the Site, at ONOMO sole discretion. ONOMO reserves the right to correct errors as soon as they are brought to its attention. 

Article 9: Responsibility for use of the Site : The use of information and / or documents available on this Site is under the sole responsibility of the User, who assumes all consequences that may arise, without ONOMO can be sought for this, and without recourse against the latter. ONOMO shall in no event be liable for any damages whatsoever resulting from the interpretation or use of information and / or documents available on this Site. ONOMO shall not be liable for any damages or injury caused by, including but not limited to, performance failures, errors, omissions, interruptions, defects, delays in transmission operations, computer viruses, or line failures of any kind. ONOMO is not liable for any damages or injury caused by, including but not limited to, special or consequential damages caused by the use of, or the inability to use, the materials on this Site, even if caused by negligence or if ONOMO or an authorized ONOMO representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to the User to the extent that applicable law does not provide for the limitation or exclusion of liability for consequential or incidental damages. In any event, ONOMO’s total liability to User for all damages, losses, causes of action (contractual, tort including without limitation, negligence), or otherwise shall not exceed the amount paid by the User. The User hereby waive any and all claims, actions or rights of recourse to such claims or actions arising out of or related to the Site, or these Terms after one (1) year from the first occurrence of the action, event, condition or omission upon which it is based. ONOMO cannot be held responsible and accept no liability for: (i) telephone, mobile, electronic, network, Internet, computer, hardware or software malfunctions, delays or failures; (ii) computer injury, loss or damage or interception or use of credit card information related to or resulting from the use of this Site or any other linked or related Site, service or content; (iii) any incorrect information originating from other Users or generated by any equipment, software or programming associated with or utilized on this Site or resulting from any technical or human error that may occur in the processing of information linked to the Site. By using this Site, all Users acknowledge and agree that ONOMO, its affiliates, franchisees and all of its officers, directors, employees, agents and invitees are exempt, released and held harmless from and against any and all claims whatsoever, including but not limited to claims related to publicity rights, defamation, breach of privacy, personal injury, illness, death or damage to property, that may arise from the use of this Site or the acceptance, use or misuse of any related information, content, products or services.

Article 10: Force majeure : The sources of the information published on the Site are deemed reliable. However, the Site reserves the right not to guarantee the reliability of sources. The information provided on the Site is for information purposes only. The User therefore assumes sole responsibility for the use of the information and content on this Site. The User is responsible for keeping his/her password secret. Any disclosure of the password, in whatever form, is forbidden. The User assumes all risks associated with the use of his/her login and password. The Site declines all responsibility. Any use of the service by the User resulting directly or indirectly in damage must be compensated by the Site. The Site cannot guarantee optimal security and confidentiality of transmitted data. However, the Site undertakes to use all necessary means to guarantee data security and confidentiality to the best of its ability. The Site cannot be held liable in the event of force majeure or the unforeseeable and insurmountable act of a third party.

Article 11: Modification of the conditions of use ONOMO reserves the right to modify, at any time and without notice, the GTCU in order to adapt them to changes in the Site and / or its operation.

Article 12: Rules for use of the Internet: The User declares that he/she accepts the characteristics and limits of the Internet, and in particular acknowledges that: ONOMO assumes no responsibility for services accessible via the Internet and exercises no control whatsoever over the nature and characteristics of data that may transit through its server center. The User acknowledges that data circulating on the Internet is not protected in particular against possible misappropriation. The communication of any information deemed by the User to be of a sensitive or confidential nature is at the User’s own risk. The User acknowledges that data circulating on the Internet may be regulated in terms of use or protected by property rights. The User is solely responsible for the use of data consulted, queried and transferred on the Internet. The User acknowledges that ONOMO has no means of control over the content of services accessible on the Internet.

Article 13: Evolution of the contract : ONOMO reserves the right to modify the clauses stipulated in this GTCU at any time.

Article 14: Duration and Termination : The duration of the GTCU as a Contract is indefinite. The Contract takes effect with regard to the User from the time of use of the service. Both ONOMO and you may terminate this Agreement at any time in accordance with these Terms. User may terminate this agreement by ceasing to use the Site and destroying: (a) all content obtained from all ONOMO Sites, and (b) all relevant documents and all copies and installations (together, the “Content”). ONOMO may terminate this agreement in accordance with GTCU with immediate effect and without notice if, in ONOMO’s sole discretion, you breach any term or condition of this agreement.

Article 15: Jurisdiction and applicable law : Both this Site and the GTCU are governed by Luxembourg law, irrespective of the place of use. In the event of any dispute, and after all attempts to find an amicable solution have failed, the Luxembourg courts shall have sole jurisdiction to hear any such dispute. The GTCU shall be governed by and construed in accordance with the laws of Luxembourg. ONOMO ® makes no representation that this material is appropriate or available for use in other locations. If User use this Site elsewhere, User is responsible for compliance with applicable local laws. If any part of the GTCU is unlawful, void or unenforceable, that part will be deemed unenforceable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this Site for illegal purposes will be provided to law enforcement authorities.

Article 16: Notice and complaint procedure for copyright infringement ONOMO respects the intellectual property of others. If you believe that your content has been copied onto our Site in a way that implies copyright infringement, please provide the following information to our Communication and Marketing Department whose contact details are provided below:

Article 17: Below is the list of hotels indirectly owned by AFRICAN HOTEL DEVELOPMENT Luxembourg:

Hotel Name

Legal entity name


Number of Rooms

Whatsup Number

ONOMO Abidjan AirportAfrican Hotel Developement Cote d’Ivoire SARLCôte d’Ivoire208
ONOMO Bamako

African Hotel Developement Mali SARL


African Hotel Developement Cape Town Pty Ltd

ONOMO Casablanca AirportAfrican Hotel Developement Nouaceur SARLMaroc135212664909884    
ONOMO Casablanca City CenterAfrican Hotel Developement Massira SARLMaroc201212770800000    
ONOMO Casablanca Sidi MaaroufAfrican Hotel Development Sidi Maarouf SARLMaroc120212669793388    
ONOMO ConakryAfrican Hotel Developement Guinée SARLGuinée155
ONOMO DakarAfrican Hotel Developement Sénégal107221765097139    
ONOMO Dar Essalam

Express Hotels Ltd

ONOMO Douala

African Hotel Developement Douala SARL

Cameroon15200 237 695000000
ONOMO Durban

African Hotel Developement Durban Pty Ltd

South-Africa16027 076 206 3302
ONOMO Kampala

Kampala Hospitality Development Ltd

ONOMO Kigali

African Hotel Developement Cote Rwanda Ltd


African Hotel Developement Cote Togo SARL

Togo127+ 228 70 58 56 30
ONOMO Maputo

AHD Maputo Limitada

ONOMO Medina

African Hotel Developement Morocco SA

Maroc6800212 661 39 00 71
ONOMO Terminus

African Hotel Developement Terminus SARL

Maroc11800212 661 25 05 87
ONOMO Foreshore

Highway Lux Pty Ltd

ONOMO Sandton

Signature Lux Hotels

ONOMO Waterfront

Nisamart Pty Ltd

South-Africa8727 21 811 4970
ONOMO Tanger MedAfrican Hotel Developement Tanger MedMaroc94

Article 18: Miscellaneous: the GTCU, together with the Privacy Policy ®, constitute the entire agreement between the parties with respect to the use of this Site. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be severed from the rest of these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. ONOMO reserves the right to revise these terms and conditions at any time by updating this posting; unless otherwise specified, such revisions shall be effective immediately. (i) Identification of the copyrighted works affected by the infringement or, if multiple copyrighted works are covered by a single notification, a representative list of such works. (ii) Identification of the infringing or infringing activity that is to be removed or access to which is to be prohibited, together with information reasonably sufficient to permit us to locate the infringing or infringing activity. (iii) Information reasonably sufficient to permit us to contact you, including an address, telephone number and, if available, an email address at which you may be contacted. (iv) A statement by you, made in good faith, that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law. (v) Your signature confirming the above information.