Terms and conditions of ONOMO site

Group: Means the group of companies that own and/or operate hotels under the Onomo brand in Africa, direct or indirect subsidiaries of the Company AFRICAN HOTEL DEVELOPMENT Luxembourg located at 4-6 Rue du Fort Rheischeim, Luxembourg.

Customer : Corresponds to any person having a commercial relationship with one or more of the Group’s hotels,

User: Corresponds to any person using the services offered by the Group,

Services: Refers to all the services offered by the Group’s hotels,


Article 1: Purpose

The present CGU or General Conditions of Use legally govern the use of the services of the Onomo site (hereafter referred to as “the site”).

Access to the site must be preceded by acceptance of these CGU. Access to this platform signifies the acceptance of these CGU.

Article 2 : Legal mentions

The onomohotel.com website is published by ONOMO International SARL, a Luxembourg company with a share capital of €100,000 and whose head office is located at 4-6 rue du Fort Rheinsheim L-2419 Luxembourg.

The person in charge of publication and operation of the site is Mr. Cédric Guilleminot – Telephone +212 (0)522207442

ONOMO International SARL is the international owner of the trademark “ONOMO”.

The host of this site is Mindfalls 2 Millegassel L2156 Luxembourg – Email : legal@koosmikcorp.com

The use, access, consultation, transmission and all other forms of use of the services, content or functions of this site implies the obligation to comply with the general conditions.

Article 3: Access to the Site – Use of the Site

The ONOMO website provides free access to the following services:

– Consultation of Onomo offers ;

– Purchase and reservation of services offered by the hotels of the Onomo Group ;

The site is accessible free of charge from anywhere by any User with Internet access. All expenses necessary for access to the services (computer equipment, Internet connection…) are at the expense of the User.

Access to the services dedicated to Members is done with a login and a password.

For maintenance or other reasons, access to the site may be interrupted or suspended by the ONOMO without notice or justification.

You can use this site only if you are 18 years old or older and have the legal capacity to subscribe to a binding contract (this site is not available for use by minors).

By using this website, you declare that you are at least 18 years. Note that the minimum age for bookings may vary from one institution to another. For questions concerning the minimum age for admission of a person not accompanied by an adult in a specific property, please contact the property directly prior to booking. All content published on this site is provided for information purposes only. Some of the materials and information on this site is provided by franchisees who retain control policies and procedures in their establishment. This site is for your personal use only.

Any commercial use of this site is strictly prohibited without the prior written consent of ONOMO INTERNATIONAL LLC.

This site should be used only for making reservations or legitimate purchases.

The responsibility for maintaining the confidentiality of your passwords, login information and account is your responsibility, you remain financially responsible for all use of this Site by you or anyone using your password and login information.

We reserve the right to terminate or restrict your access to one of the elements of the site or at all, at any time without notice and without liability.

You cannot use the site to make any false, fraudulent or speculative or any reservation in anticipation of demand; post or transmit any unlawful character, threatening, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered criminal, civil liability, or breach the Law.

You agree not to attempt to pretend to be or to impersonate another person, whether an individual or a representative of any type of entity, real or not, including a representative of ONOMO INTERNATIONAL LLC or any other party providing services related to this site.

ONOMO strives to provide access to the site round the clock, 7 days 7, except in cases of force majeure or an event beyond the control of ONOMO, and subject to any breakdowns and interventions maintenance necessary for the proper operation of the site and services.

Therefore, ONOMO cannot guarantee availability of the site and / or services, reliability of transmissions and performances in terms of response time or quality. It is not expected any technical assistance with respect to the user either by telephone or electronic means.
The responsibility of ONOMO cannot be held liable for inability to access this website and / or use of services.

Moreover, ONOMO may have to discontinue the site or any of the Services at any time without notice, all without any right to compensation. The user acknowledges and agrees that the ONOMO is not responsible for interruptions and the consequences that may result for the user or any third party.

Article 4: Collection of data

For the creation of the User’s account, the collection of information at the time of registration on the site is necessary and mandatory.

Users may consult the Personal Data Protection Policy.

User data may be used by partner sites, especially for reservations, which undertake to ONOMO to comply with the rules for the protection of personal data as set by the applicable law and by ONOMO, which the User consents to.

Article 5: Release of responsibility for the ONOMO

The information and / or documents on this site and / or available through this website from sources are considered reliable.

The content of this site could include technical inaccuracies or typographical errors.

ONOMO can make changes or improvements at any time and without notice, including after confirmation of a transaction. The content of this site is provided “as It is” without any express or implied warranties to the maximum extent permitted by law in force, the ONOMO disclaims any liability for warranties or merchantability and the ability to a particular purpose and no infringement. The ONOMO does not warrant that the functions of the site or access to content will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The ONOMO does not warrant or make any representations regarding the use or the results of use of the content of this site in terms of correctness, accuracy, reliability or otherwise. You (and not the ONOMO) assume the entire cost of any intervention, repair or correction. The above exclusion may not apply to you insofar as the law does not allow the exclusion of implied warranties. You agree to use this site at your own risk.

Electronic transmissions, including the Internet, are public media and their use is public and not confidential. Notice the Law on Electronic Communications Privacy: we make no guarantee about the confidentiality or the privacy of any communication or information transmitted on the site or any linked website.

We cannot be held responsible for the confidentiality of information, e-mail addresses, registration information and identification, disk space, communications, confidential information or business confidential or other content transmitted over networks accessed at this site or otherwise relating to your use of this site.

We reserve the right to change or cancel reservations if it appears that a customer has engaged in fraudulent, unlawful or improper, but in declining the obligation to do so, and to prohibit or restrict your participation or use of this site for non-compliance with the conditions specified on the website, at our discretion.

The ONOMO has the right to correct as soon as these errors are brought to his attention.

Article 6: Limitation of liability

The use of information and / or documents available on this site is under the full and sole responsibility of the user, who assumes all the consequences thereof without the possibility that the ONOMO can be searched as such, and without recourse against the latter.

ONOMO shall in no event be liable for any damages of any kind arising from the interpretation or use of information and / or documents available on this site.

ONOMO is not responsible for any damage or injury caused by, including but without limitation, failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or failure of any line.

ONOMO is not responsible for any damage or injury caused by, including but without limitation, special or consequential damages caused by the use, or inability to use, the material from this site, even in case of negligence or if the ONOMO or an authorized representative of the ONOMO who were informed of the possibility of such damages, or both. The above limitation or exclusion may not apply to you insofar as the law in force does not provide for the limitation or exclusion of liability for incidental or consequential damages. In all cases, the total liability of the ONOMO towards you for all losses, damages, causes of action (whether in contract, tort including without limitation, negligence), or otherwise will not exceed the amount you paid.

By this agreement, you waive any claim, action or right of use of such claims or actions arising out of or related to the site, or these conditions after one (1) year of the first occurrence of the action, event, condition or omission upon which it is based.

We cannot be responsible and accept no liability for (i) malfunctions, electronic failures, network, Internet, computer, hardware or software; (Ii) injury, loss or damage of computer or interceptions or credit card information uses related or resulting from the use of this site or any site, service or content linked or related; (Iii) any incorrect information from other users or generated by any equipment, software or programming associated with or utilized on this website or resulting from technical or human error that may occur during the processing of information related to the site.

By using this site, all users acknowledge and accept that the ONOMO, affiliates, franchisees and all its officers, directors, employees, agents and guests are free, liberated and non-officials held what matter, including claims related to publicity rights, defamation, violation of privacy, personal injury, illness, death or property damage, which may arise from the use of this site or the acceptance, use, or the misuse of the information, content, products or services in relation.



Article 7: Force majeure

The sources of information available on the site is deemed reliable. However, the site has the right of non-guarantee of the reliability of sources. The information presented on this site are for informational purposes. Thus, the User bear exclusive responsibility for the use of information and content of this website.

The User assures to keep his secret password. Any disclosure of the password, whatever its form, is prohibited.

The user assumes the risk associated with the use of a username and password. The site disclaims all liability.

Any use of the service by the user who directly or indirectly resulting damage should be compensated for the benefit Site.

Optimal guarantee of security and confidentiality of transmitted data is not provided by the site. However, the site is committed to implement all necessary means in order to better ensure the security and confidentiality of data.

The Site responsibility cannot be engaged in case of force majeure or unpredictable and insurmountable event from a third party.

Article 8 : Changes to Terms of Use

The ONOMO reserves the right to modify at any time without notice, these Terms of Use in order to adapt them to the site and / or its operation.

Article 9 : Internet rules of use

The user agrees to the characteristics and limitations of the Internet, and recognizes that:

ONOMO assumes no liability for services accessed via the Internet and has no control of any kind on either the nature and characteristics of any data transferred via its server center.

The user acknowledges that the data circulating on the Internet are not protected especially against possible diversions. The communication of any information considered by sensitive or confidential user is done at own risk.

The user acknowledges that the data circulating on the Internet can be regulated in terms of use or be protected by a property right. He is solely responsible for the use of data he consults, questions and transfers on Internet.

The user acknowledges that the ONOMO has no control over the content services accessible on the Internet.

Article 10: Evolution of the contract

The ONOMO reserves the right at any time to modify the terms stipulated in this Agreement.



Article 11: Duration and Termination

The term of this Agreement is indefinite. The agreement takes effect with respect to the user from the time he is using the service.

The ONOMO can as you may terminate this agreement at any time in accordance with these conditions. You may terminate this Agreement by stopping to use the site and destroying: (a) any content obtained from all sites of the ONOMO, and (b) all relevant documentation and all copies and installations (together, the “content”). ONOMO may terminate this Agreement with you in these Terms with immediate effect and without notice if, in its sole discretion, you are violating any general condition of this agreement.

Article 12: jurisdiction and applicable Law

Both this site and the terms and conditions of its use are governed by the Law of Luxembourg, whatever the place of use. In case of any dispute, and after the failure of any attempt to search for an amicable solution, the courts of Luxembourg will have jurisdiction to hear the case.

These terms shall be governed by and construed in accordance with Laws. The ONOMO makes no representation that these materials are appropriate or available for use elsewhere. If you use this site elsewhere, you are responsible for compliance with local laws. If any part of these Terms is unlawful, void or unenforceable, that part shall be deemed unenforceable and shall not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to the authorities responsible for enforcing the Act.

Article 13: Notice and Procedure for Making Claims of copyright infringement

the ONOMO respects others’ intellectual property. If you think that your content has been copied on our site in a manner involving an infringement of copyright, please provide the following information to our Communication and Marketing Service whose details are provided below: marketing@onomohotel.com.

Article 14: Various

These conditions, together with the Privacy Policy, constitute the entire agreement between the parties for the use of this website. If any provision of these Terms is unlawful, void or unenforceable for any reason, that provision shall be severed from the remainder of the conditions and shall not affect the validity and enforceability of any remaining provisions. ONOMO reserves the right to revise these terms and conditions at any time by updating this publication; unless otherwise indicated, such changes will take effect immediately.

(i) Identification of the copyrighted works affected by the violation or, if multiple copyrighted works by copyright law are covered by a single notification, a representative list of such works.

(ii) Identification of the content at the origin of the violation or the subject of infringing activity and that is to be removed or access to which is to be prohibited, together with information reasonably sufficient to permit us to locate the content.

(iii) Information reasonably sufficient to permit us to contact you, including an address, telephone number and, if possible, e-mail address where you can be contacted.

(iv) A statement of good faith showing that use of the content subject of the complaint is not authorized by the copyright owner, its agent, or the Law.

(v) Your signature confirming the information above.